When you use our products and services we will ask for personal information (at the moment of collection we will explain what information is required in order for us to provide the particular product or service, and what information you may choose to provide), such as:
- your name,
- your date of birth,
- your postal address,
- your email address,
- your contact numbers,
- your IP address
- Processing your transaction: We shall use relevant personal information described above to process and deliver your transaction and to notify you of the status of your transaction, e.g. sharing your payment information with card payment processors.
- Ability to proceed with an offer on a property: If you are a potential buyer we are obliged to contact you to clarify your financial position, e.g. whether you have a mortgage agreed, whether you are a cash buyer, whether you have a property to sell to enable you to purchase another property, etc. We shall process your personal information for the purposes of our legitimate interests in determining your ability to proceed with a purchase so that the seller has an informed choice should there be an offer. This also has the potential to speed up any subsequent transaction. Where you have registered to book a viewing on a property that is being sold by way of auction, we shall pass your contact details to our auction partner, to enable them to ensure that you understand the auction process.
- To engage with you in relation to our products and services: We shall use your personal information to provide you with the products and services you have requested from us. We shall process your personal information in this way if it is necessary for the performance of the contract with us.
- Voice Recordings: We may record calls to and from our offices in order to ensure that we comply with our customers’ instructions and our legal obligations to our customers (including those under privacy legislation such as GDPR).
We would like to send you information about products and services of ours, which may be of interest to you. If you have consented to receive marketing communications, you may opt out later.
You have a right at any time to stop us from contacting you for marketing purposes or giving your information to other members of eHomeGenie or its partners and associates.
eHomeGenie will not share your information for marketing purposes with other companies unless you have consented to us doing so. We do not sell or share your information with third parties unless as mentioned above.
We want to make sure that your personal information is accurate and up to date. You may visit your Privacy Dashboard to correct or remove information you think is inaccurate.
- By writing to us:
5 Monet Place
We are committed to working with you to obtain a fair resolution of any complaint or concern about privacy. If, however, you believe that we have not been able to assist with your complaint or concern, you have the right to make a complaint to your local data protection authority the Information Commissioners Office using their website.